Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
How do I choose the right rug size for my room?
As a general rule, your rug should be large enough to fit the front legs of all major furniture pieces on it. For dining rooms, ensure the rug extends at least 24 inches beyond the table edge so chairs remain on the rug when pulled out.
What is the best way to clean and maintain my rug?
Regular vacuuming without a beater bar is recommended for most rugs. For spills, blot immediately with a clean, dry cloth. We recommend professional cleaning every 12-18 months to maintain the integrity of the fibers.
Do I need a rug pad for my new purchase?
Yes, we highly recommend using a rug pad. It prevents slipping, protects your flooring from potential scratches, provides extra cushioning, and extends the life of your rug by reducing friction.
How long will it take for my rug to arrive?
Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all rugs in original condition. If the rug doesn't fit your space or style, simply contact our support team to initiate a return. Please note that return shipping fees may apply.
Why does my new rug have a slight odor or creases?
New rugs often have a 'new carpet' smell from being sealed for shipping, which dissipates within a few days. Creases are normal from rolling; these will flatten naturally within a week of being laid out.